📢 Notified Public Services
Timely, transparent & citizen-centric services under Transport Department's statutory obligation
Notified Services with Service Delivery Guarantee
The following public services have been officially notified under the KP Right to Public Services Act, 2014. Each service has a mandated maximum turnaround time. Citizens can file complaints in case of delay.
- Learner Driving License (HTV) – Issuance within Same Day
- Learner Driving License (LTV) – Issuance within Same Day
- HTV / PSV Driving License (New) – Issuance within 3 Days
- HTV / PSV Driving License (Renewal) – within 3 Days
- LTV / PSV Driving License (New) – Issuance within 3 Days
- LTV / PSV Driving License (Renewal) – within 3 Days
- Fitness Certificate for Transport Vehicles – within 2 Days
- Route Permit (Stage Carriage) – Issuance within 1 Day
- Pollution Checking / Control Certificate – within Same Day
Citizen's Right to Redressal
Click above to register service delay complaints or track appeal status under KP Right to Services Act, 2014.
Ensuring efficient, notified public services under Right to Services framework
What is Notified Public Service?
Under the Khyber Pakhtunkhwa Right to Public Services Act, 2014, “Notified Public Service” means a service declared by the Government through notification in the official Gazette, for which every citizen shall have the right to obtain within the stipulated time frame. The Transport Department has notified 12+ key citizen-facing services. Any delay or denial can be challenged before the Provincial Public Services Commission.
How to file Online Complaint?
Citizens can lodge online complaints directly through the Right to Public Services Commission Online Complaints Portal (link above). You may also submit a written application at the commission's secretariat. The commission ensures designated officers are held accountable for service lapses. Appeal timeline: 30 days.
Quick Guide to Complaint MechanismContact
Our Address
Mian Rashid Hussain Shaheed Memorial Block, Civil Secretariat Khyber Pakhtunkhwa Peshawar.
Email Us
transportpeshawar8@gmail.com
Call Us
(091) 9214185